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Grievance Mechanism & Redress

How to set up and manage your grievance mechanism

A grievance mechanism is a formal process that can be used by individuals, workers, communities and/or other stakeholders that may be affected by an organization's activities and operations.

While it may seem counterintuitive to deliberately set up a way for people to "complain", there are important business benefits to understanding how your activities are affecting the lives of those involved.

Increasingly, funding organizations like banks and export credit agencies want to see evidence of a grievance management system before they’ll advance any funds, so it’s not uncommon for an organization to suddenly be tasked with developing a process that conforms to international standards.

In this course, you will learn how set up a grievance mechanism so your organization can meet those requirements, and discover what are the best practices in creating and maintaining an effective grievance management and redress system.


Course Enrollment Options


Online Course

  • Access to the course on demand, 24/7, from anywhere as long as you have an internet connection.



Online Course + Templates

  • Access to the course on demand, 24/7, from anywhere as long as you have an internet connection.
  • Templates with instructions



Online Course + Templates + Consultation

  • Access to the course on demand, 24/7, from anywhere as long as you have an internet connection.
  • Templates with instructions
  • 60 min full consultation with an MSP Mentor




Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.